Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund, resend or exchange.
Any cancellations or amendments cannot be made between placing your order and receiving your parcel; this includes address changes, adding or removing products.
To be eligible for a return, your item must be unused, in the same condition that you received it, in the original packaging.
Custom/personalised products are non-refundable. Unless they are damaged or broken. Then they are eligible for return. The customer must then follow the usual return procedure.
Additional non-returnable items:
- Gift cards
Proof of damaged or broken items must be provided via email with a photo or video.
To receive your refund you must return your entire order. This includes covering the shipping cost for returning your order.
You will receive your refund for your order once we have receive the order and have inspected the quality of the item.
Shipping costs are non-refundable.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, if we do not receive the return to our return address we are unable to process your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
To return your product, you should email our customer support team: firstname.lastname@example.org. They will provide you with the correct return address.
We are not responsible for any returns sent to the incorrect return address; this includes orders refused on delivery and returned to sender.
You MUST return your order to our correct return address, which is provided by our customer support staff.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your resend or exchanged product to reach you, may vary.
Use trackable shipping to return your item. We don’t guarantee that we will receive your returned item.