FAQs

How do I contact customer support?

If you have a question please contact us via email.
Our customer support email is hey@bakerandbailey.com
Please quote your order number or the email you used to place your order.
We'll do our best to answer any question you may have.


How do I track my order?

You will receive your tracking number 24 hours after your order has been shipped.
This will be sent to the email address you used when checking out.
You will also be sent a link where you can track your order.
Tracking numbers can take 24-72 hours to update.
So if no information shows it may need to update first.
If still no information shows after 72 hours please send us an email: hey@bakerandbailey.com
We'll help you out! :)

What are your shipping times?

Shipping times depend on your location.
It takes 3 - 4 days for products to be custom made and leave our warehouse.
It then takes another 4 - 12 days to arrive. (Please expect some potential delays due to covid-19).
If you would like to know the location of your order at any time, you can use your tracking to see updates or contact our customer support team.

Can I amend or cancel my order?

Any cancellations or amendments cannot be made between placing your order and receiving your parcel; this includes address changes and adding or removing products.
Once you receive your order you may return any item for a refund. Please follow the return procedure.

Do you accept PayPal?

Yes, we accept PayPal.

What is priority shipping?
 
Priority shipping means your order is processed faster and is put first in the queue. :)

What is your refund policy?
 
We have a 14 day refund policy which you can read here. 
The 14 days start from when you receive your order.

How do I return my order?

If you would like to return your order please email our support team.
They will provide you with the correct return address.
We are NOT responsible for returns sent to the wrong address and unable to process the return if we do not receive the return to the correct address.
Please contact our customer support here: hey@bakerandbailey.com

What payment options do you accept?
 
We accept all major debit and credit cards. We also accept PayPal, Apple Pay and Google Pay.